399ok Privacy Policy — How We Protect Your Data
This Privacy Policy explains what personal information 399ok collects from players in Bangladesh, how we use it, who we share it with, and what rights you have over your own data.
Overview
Our Commitment to Your Privacy
399ok is committed to protecting the privacy and personal data of every player who registers and uses the 399ok platform at 399ok.pro. This Privacy Policy applies to all users of the 399ok website and services, including all players based in Bangladesh. It describes the types of personal information we collect, the purposes for which we process it, the conditions under which we share it with third parties, the security measures we use to protect it, and the rights you hold as a data subject.
By registering an account with 399ok or by continuing to use the 399ok platform after this Privacy Policy has been published, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and contact us to request account closure.
SSL Encryption: All data transmitted between your device and 399ok is encrypted using industry-standard SSL (Secure Socket Layer) technology. Your account credentials, payment details, and personal information are transmitted securely at all times.
Data Collection
Information We Collect About You
399ok collects personal information from you in the following categories. We collect only the information that is necessary for the purposes described in this Privacy Policy — we do not collect data we do not need.
When you register an account with 399ok, we collect your registered mobile number, the password you choose (stored in hashed form only — we never store your plaintext password), your date of birth (for age verification), and your full name (required for KYC verification). If you provide a government-issued identity document such as a National Identity Card (NID) or passport for KYC purposes, we collect the data contained in that document.
We collect records of all deposits and withdrawals made through your 399ok account, including the payment method used (e.g. bKash, Nagad, Rocket), transaction amounts in BDT, transaction timestamps, and transaction reference numbers. We do not store your full mobile wallet PIN or bank account credentials — payment processing is handled by our payment partners using their own secure infrastructure.
When you access 399ok, we automatically collect certain technical data about your device and session, including your IP address, device type and operating system, browser type and version, screen resolution, the pages you visit on 399ok and the time spent on each, the features you interact with, and your approximate geographic location derived from your IP address (country and city level only). This data is used for platform security, fraud prevention, and improving the user experience.
399ok uses cookies and similar tracking technologies to maintain your session when you are logged in, remember your preferences, and collect analytics data about platform usage. A cookie is a small text file placed on your device by your browser. You can control cookie settings through your browser preferences; however, disabling essential cookies may affect your ability to log in or use certain features of the platform.
Data Use
How We Use Your Personal Information
399ok uses the personal information it collects for the following purposes. We process your data only for purposes that are compatible with the reason it was originally collected.
- Account creation, authentication, and management — to create and maintain your 399ok account, verify your identity and age, and enable you to log in securely.
- Processing deposits and withdrawals — to facilitate BDT transactions via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate account balance records.
- Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account sharing, bonus abuse, money laundering, and other prohibited activities that may harm 399ok or its players.
- Customer support — to respond to your enquiries, complaints, and support requests in English, and to maintain a record of communications for quality assurance purposes.
- Responsible gaming — to monitor gaming patterns and identify potential indicators of problem gambling, and to enable the responsible gaming tools (deposit limits, self-exclusion, session timers) available in your account settings.
- Service improvement and analytics — to analyse how players use the platform, identify bugs and performance issues, and improve the functionality, speed, and user experience of 399ok for all Bangladesh players.
Legal Basis
Our Legal Basis for Processing Your Data
399ok processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.
- Contractual necessity — processing that is required to perform our contract with you (i.e., the Terms and Conditions you accepted when you registered), including account management, deposit processing, and bet settlement.
- Legal obligation — processing that is required to comply with applicable laws and regulations, including KYC identity verification, anti-money-laundering checks, and responsible gaming obligations.
- Legitimate interests — processing carried out for purposes that serve 399ok's legitimate business interests and do not override your privacy rights, including fraud detection, platform security, and service analytics.
- Consent — where processing is based on your consent, such as sending you optional promotional communications about bonuses or seasonal offers. You may withdraw consent at any time by updating your communication preferences in your account settings or contacting support.
Data Sharing
When and With Whom We Share Your Data
399ok does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your personal data only in the circumstances described below, and only to the extent necessary for the specific purpose.
To process your deposits and withdrawals, we share necessary transaction data with our payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank. We share only the data required to process the specific transaction (e.g. the amount and your registered mobile number for bKash transactions). Our payment partners are bound by their own privacy obligations and handle your data in accordance with their own privacy policies.
To deliver live casino games and slots from our content partners, certain technical session data (e.g. your session token and bet amounts) is shared with the game provider's platform in real time during active gameplay. Game providers such as Evolution Gaming, Ezugi, Pragmatic Play, and Microgaming are contractually obligated to handle this data securely and solely for the purpose of game delivery. They do not receive your name, mobile number, or payment details.
399ok may be required by applicable law or a valid legal order to disclose certain personal data to government authorities, regulatory bodies, or law enforcement agencies. In such cases, we will disclose only the minimum data required to satisfy the legal obligation, and we will inform you of any such disclosure where we are legally permitted to do so.
No Data Sales: 399ok does not sell your personal data to advertising networks, data brokers, or any third party for commercial gain. Your data is never used to profile you for third-party advertising purposes.
Tracking
Cookies and How We Use Them
399ok uses the following categories of cookies on its platform. You can manage your cookie preferences at any time through your browser settings.
- Essential cookies — these are strictly necessary for the platform to function. They maintain your login session and enable core features such as the game lobby, account balance display, and deposit flow. These cookies cannot be disabled without breaking basic platform functionality.
- Analytics cookies — these collect anonymised data about how players navigate the platform (pages visited, time on page, click paths). This data is used internally to improve the platform experience. No personally identifiable information is included in analytics data.
- Preference cookies — these remember your platform preferences, such as your selected language and display settings, so you do not need to reset them every time you visit.
Most modern mobile browsers allow you to view, manage, and delete cookies through the browser's privacy settings. Please note that deleting essential cookies will log you out of your account and require you to log in again on your next visit.
Security
How We Protect Your Personal Data
399ok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers; encrypted storage of passwords using one-way hashing algorithms (passwords are never stored in plaintext); access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis; regular security testing and vulnerability assessments of our platform infrastructure; and monitoring systems that detect and alert on unusual login activity or suspicious account behaviour.
Despite these measures, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your 399ok account credentials confidential and for logging out of your account when using a shared device. If you believe your account has been accessed without your authorisation, you must contact 399ok support immediately at [email protected] so that we can investigate and take protective action.
Retention
How Long We Keep Your Data
399ok retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. For most account and transaction records, this means we retain data for a minimum of five years following account closure, in accordance with standard anti-money-laundering record-keeping requirements. After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
If you request account closure, your account will be deactivated and access will be immediately revoked. Your personal data will be retained for the legally required period after closure before being deleted. If you have an outstanding balance at the time of closure, it will be returned to your registered payment method following identity verification before the account is formally closed.
Your Rights
Your Data Rights as a 399ok Player
As a player registered with 399ok, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid data rights requests within a reasonable timeframe.
Please note that certain rights (such as erasure) may be limited where 399ok is required to retain data by law — for example, transaction records required under anti-money-laundering regulations cannot be deleted on request during the legally mandated retention period. We will explain any such limitations clearly when responding to your request.
Children's Privacy
399ok is Not for Minors
399ok is strictly an adults-only platform. We do not knowingly collect personal data from any person under 21 years of age. The registration process includes an age declaration step, and 399ok may conduct age verification checks at any time using KYC documentation. If 399ok discovers that an account has been registered by a person under 21, the account will be suspended immediately, all betting activity will be voided, and any deposited funds will be returned to the payment source after verification.
Parental Advisory: If you are a parent or guardian and believe that a minor in your care has registered an account with 399ok, please contact us immediately at [email protected]. We will investigate and close the account promptly, and return any funds deposited.
Policy Updates
Changes to This Privacy Policy
399ok reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, provide registered players with advance notice via their registered mobile number. Your continued use of the 399ok platform after a revised Privacy Policy has been published constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how 399ok is protecting your information. The most current version of this Privacy Policy is always available at 399ok.pro/privacy-policy. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform.
Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 399ok holds about you, please contact our support team. We are available in English 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries promptly.
Email: [email protected]
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