Responsible Gaming at 399ok — Play Safely, Play Smart
399ok is fully committed to promoting safe, responsible, and enjoyable gaming for all players in Bangladesh. This page explains the tools, resources, and policies we have in place to help you stay in control.
Our Approach
Gambling Should Always Be Entertainment
At 399ok, we believe that gambling — whether cricket betting, live casino, or slots — should be a source of entertainment, never a source of stress, debt, or harm. The vast majority of our Bangladesh players enjoy gaming as a recreational activity within their means. However, we recognise that for a small number of people, gambling can become a problem that affects their finances, relationships, and overall wellbeing.
399ok takes responsible gaming seriously. We have invested in tools, safeguards, and player education to ensure that our platform supports healthy gaming habits. We also work to identify players who may be showing early signs of problem gambling, so we can offer support before a situation escalates. Our responsible gaming programme is available to all registered players in Bangladesh at no cost.
Remember: Gambling should never be used as a way to make money, recover losses, or escape personal problems. Set a budget before you play, stick to it, and treat any winnings as a bonus rather than an expected income. If gambling stops being fun, stop playing and reach out for support.
Player Tools
Responsible Gaming Tools Available at 399ok
Every registered 399ok player in Bangladesh has access to the following responsible gaming tools, free of charge, directly through their account settings or by contacting our support team.
Set a daily, weekly, or monthly deposit limit on your 399ok account to control how much BDT you load into your account over any given period. Once a limit is set, it takes effect immediately. You may request a reduction in your deposit limit at any time, effective immediately. Requests to increase a deposit limit are subject to a 7-day cooling-off period before the increase takes effect, giving you time to reconsider.
Set a maximum session duration so that 399ok automatically logs you out after your chosen time is reached — whether that is 30 minutes, 1 hour, or any other duration you select. You will receive a 5-minute warning before your session expires. Session limits reset daily at midnight Bangladesh Standard Time (BST, UTC+6). This tool is particularly useful for players who lose track of time during extended gaming sessions.
If you feel you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days, or up to 30 days. During a time-out period, you will not be able to log in to your 399ok account or place any bets. Your account balance is safely retained, and any active bonuses are paused rather than forfeited. At the end of the time-out period, your account is automatically reactivated. You may contact support to extend a time-out at any time during the period.
Self-exclusion is a more serious and longer-term tool for players who feel that gambling has become a significant problem in their lives. You can request self-exclusion for a minimum period of 6 months, or for a longer period of 1 year, 2 years, 3 years, or 5 years, up to permanent self-exclusion. During the self-exclusion period, your account is fully locked, you cannot deposit, you cannot place bets, and you will not receive any promotional communications from 399ok. Self-exclusion cannot be reversed during the chosen period — this is by design to protect you.
You can view a full history of your deposits, withdrawals, bets placed, games played, and time spent on the platform at any time through your account dashboard. Reviewing your activity history regularly is a healthy habit that helps you stay aware of your spending and gaming patterns. If you notice a pattern you are uncomfortable with, contact support to discuss your options.
Warning Signs
Recognising the Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually, which is why early awareness is so important. The following signs may indicate that gambling is becoming a problem for you or someone you know. If you recognise several of these in yourself or a family member, please do not hesitate to reach out for help.
- Spending more money on gambling than you can comfortably afford, or gambling with money set aside for rent, food, or other essential expenses.
- Chasing losses — continuing to gamble or increasing your bets in an attempt to recover money you have already lost, rather than accepting the loss.
- Gambling for longer than intended or finding it difficult to stop once you have started a gaming session.
- Neglecting work, family, studies, or social responsibilities because of time spent gambling or thinking about gambling.
- Borrowing money from family, friends, or financial institutions to fund gambling activity.
- Feeling irritable, anxious, or restless when not gambling, or using gambling as a way to escape stress, boredom, depression, or other negative emotions.
- Concealing your gambling activity from family members, lying about money spent, or feeling shame or guilt after gambling sessions.
- Needing to bet increasingly larger amounts to achieve the same level of excitement or satisfaction — a sign of escalating tolerance.
If you recognise these signs: Please do not wait until the situation worsens. Contact the 399ok support team at [email protected] to discuss self-exclusion, account closure, or other options. You can also activate a time-out directly from your account settings at any time, without needing to contact us first.
Self-Assessment
Quick Self-Assessment Questions
Take a moment to honestly consider the following questions. These are not diagnostic tools — they are prompts to encourage honest self-reflection about your gaming habits. If you find yourself answering 'Yes' or 'Sometimes' to several of these, it may be worth speaking to our support team.
Have you ever gambled with money that was meant for something else — such as rent, food, or bills?
After losing money gambling, have you felt a strong urge to return and win it back?
Has gambling ever caused conflict with family members, or have you hidden gambling activity from people close to you?
If your answers indicate cause for concern, please contact our support team or activate a time-out or self-exclusion from your account settings. There is no judgement — we are here to help.
Age Verification
399ok Is Strictly 21+ — Protecting Young People
399ok is an adults-only platform. We do not permit any person under the age of 21 to register an account or participate in any form of gambling on our platform. This is not a guideline — it is a firm rule that is strictly enforced. All new player registrations include an age declaration, and 399ok reserves the right to request KYC documentation (such as a Bangladesh National Identity Card or passport) at any time to verify age and identity. Any account found to have been registered by a player under 21 will be suspended immediately and all activity will be voided.
If you are a parent or guardian of a young person in Bangladesh who uses a smartphone or computer, we encourage you to use parental control software to restrict access to online gambling platforms. Keep your 399ok login credentials private and log out of your account after each session when using a shared device. If you believe a minor has accessed or registered an account at 399ok, contact support immediately.
Parental Controls: Free parental control and web filtering tools are available for Android and iOS devices that can block access to gambling websites at the device level. If you need guidance on setting these up, contact our support team and we will provide instructions relevant to your device type.
Getting Help
How to Get Help If Gambling Is Affecting Your Life
If you feel that gambling has become a problem — or if a family member or friend is concerned about your gambling — please reach out. There is no shame in asking for help, and taking action early makes a real difference. At 399ok, our support team is trained to handle responsible gaming requests with sensitivity and without judgement.
Our support team is available in English 24 hours a day, 7 days a week. You can contact us at any time to request a deposit limit reduction, session time limit, time-out, or self-exclusion. All responsible gaming requests are processed promptly and treated with full confidentiality. We will never pressure you to continue gambling or make you feel unwelcome for asking for help.
[email protected]If you need to stop gambling right now without waiting to contact support, you can log in to your 399ok account and activate a time-out or self-exclusion directly from your account settings under Responsible Gaming. A time-out takes effect immediately, locking your account for your chosen period. If you cannot access your account, contact support at [email protected] and a team member will activate the restriction on your behalf within one hour.
We also encourage players in Bangladesh who are struggling with gambling to speak openly with a trusted family member, friend, or community leader. Social support is a powerful factor in overcoming problem gambling. You do not have to face this alone.
Our Pledge
399ok's Commitment to Responsible Gaming in Bangladesh
399ok is committed to operating a safe, fair, and responsible gaming platform for all players in Bangladesh. This commitment goes beyond simply providing responsible gaming tools — it shapes how we design our platform, train our support staff, and make decisions about player welfare. We will never target advertising at vulnerable individuals or encourage players to gamble beyond their means. We monitor player activity for signs of problem gambling and proactively reach out to players whose patterns suggest concern.
We believe that a sustainable, trustworthy gaming platform is one where players genuinely enjoy their experience and feel protected. Bangladesh players choose 399ok because they trust us to be transparent, fair, and to put their wellbeing first. Responsible gaming is not a compliance checkbox for us — it is central to who we are as a platform and how we serve our players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city and district across Bangladesh.
If you have feedback about our responsible gaming programme, suggestions for improvement, or concerns about how we handle player welfare, we welcome your input. You can reach our team at [email protected] at any time. Your feedback helps us build a better, safer platform for all Bangladesh players.
Play Responsibly — Explore 399ok Safely
Enjoying cricket betting, live casino, and slots is best when you play within your limits. Visit our FAQ for answers to common questions, or log in to manage your responsible gaming settings.
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